Lopez, Marchi MD - Western Wake Pediatrics, PA

Reviews about Lopez, Marchi MD - Western Wake Pediatrics, PA

• Jennifer Adams

  Oct, 22 2018
  ★ ★ ★ ☆ ☆
  I have mixed feelings about Western Wake Pediatrics as a whole. Let me start with the positive: Dr.Lopez and the nurse who works with him (my apologies, the name has slipped my mind), as well as the lactation consultant (Bonny), are all amazing! I don't say this lightly, as my husband and I have bounced around from several pediatrician's and pediatric offices to find the right fit. Dr. Lopez is professional, smart, and very good at what he does. He works as a team with families, always pushing for a win-win situation. His bedside manner with children is great; he's high energy, goofy, and really gets down on the child's level. I highly recommend him, along with the other staff I mentioned.
  
  If it were not for Dr.Lopez and the lactation consultant Bonny, our child would not be a patient here. The waiting room is boring for children (my toddler's favorite activity is flushing the toilet in the bathroom), and most of the toys/play equipment are broken.
  
  The nurse's hotline for quick questions feels impossible and frustrating.
  
  Wait times are long (30 minutes to an hour on average), due to the practice not allowing enough time per appointment, as well as cramming appointments in like sardines (let the doctors have enough time to do their jobs well, with the care and attention all patients deserve!).
  
  The office staff are so-so. They have been a bit unthoughtful in the past, and at times, have seemed to not know how to do their jobs (I sense a lack of organization in management). But overall, have been pleasant enough.
  
  We have not interacted with all of the other pediatrician's at Western Wake Pediatrics, but the ones we have come in contact with have been a bit rude, and had poor bedside manner.
  
  Their policies on appointments for sick children are not the best, and we found them difficult to navigate.
  
  Parking is usually sufficient.
  
  In sum, while there are better managed pediatric practices in the area, you would be hard pressed to find another pediatrician as phenomenal as Dr.Lopez.

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